Category:
General FAQs
Please review the following conditions before submitting a request:
- ⏳ Timeframe: Requests must be submitted within 3 days of receiving your order.
- 📦 Product Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.
- 📸 Proof Required: Clear photos of the product and packaging are required for verification.
- 🚫 Non-Returnable Items: Customized orders, sale items, and accessories are not eligible for return or exchange.
- 🚚 Dispatch Timeline: Once approved, your replacement item will be dispatched within 3–5 business days.
- 💸 Shipping Costs: Return shipping costs are the customer’s responsibility.