What is your Exchange & Return Policy?

Category: General FAQs

Please review the following conditions before submitting a request:

    • Timeframe: Requests must be submitted within 3 days of receiving your order.
    • 📦 Product Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.
    • 📸 Proof Required: Clear photos of the product and packaging are required for verification.
    • 🚫 Non-Returnable Items: Customized orders, sale items, and accessories are not eligible for return or exchange.
    • 🚚 Dispatch Timeline: Once approved, your replacement item will be dispatched within 3–5 business days.
    • 💸 Shipping Costs: Return shipping costs are the customer’s responsibility.

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